Customer Support Executive

Role Overview

We are hiring Customer Support Executives to handle customer queries through calls, chat, and email support.

Key Responsibilities

• Handle customer interactions professionally


• Resolve support tickets within SLA timelines


• Maintain accurate CRM updates


• Ensure high customer satisfaction


• Take ownership of customer issues until closure


• Follow support workflows and processes

Requirements

• Strong verbal and written communication skills


• Problem-solving mindset


• Comfortable working with CRM tools


• Ability to multitask across support channels


• Prior support experience preferred